FAQs
In between sizes or unsure of your size? We added a sizing assistance page to help you decide what may be best for you in terms of sizing. There are pros and cons with sizing up on a frame or sizing down on a frame and this page covers it all. Take a look at the page and read up on the information provided to find the best size for you. https://www.poseidonbike.com/pages/sizing-assistance
Do you ship outside of the US? We absolutely can but the process is a bit different since we do not have international distribution. Please visit this page to find out your options on shipping and see what works best for you. https://www.poseidonbike.com/pages/international-and-out-of-country-orders
Is this item in stock? Thankfully for our company we do not have any items on back-order so as long as you can add it to cart, it is in stock and ready to ship.
How soon will it ship? Our standard fulfillment days are Monday, Wednesday, and Friday.
How long does it take to get to my home? While we cannot guarantee every delivery window we know that in most cases shipping from our Southern California Office that orders take about 5-7 business days to reach the east coast. On the west coast it is about 2-3 business days. Please understand that these are estimates and there are factors that are out of our hands that can impact these delivery times. Once it leaves our fullfilment area it is now the responsibility of the courier for the transit time. We appreciate your patience if there is a delay.
Is there any assembly involved? Your bike arrives about 80% assembled. You will want a 4, 5, 6mm allen key set and a 15mm wrench with some grease to add onto threading. Installation consists of putting on the front wheel, attaching handlebars to the stem, sliding in seatpost, and threading on the pedals.
There may be light tuning involved to make sure the brakes are to your liking and that the cables are correctly tensioned. If you are unfamiliar with tuning a bicycle we'd recommend a mechanic taking care of this portion of the assembly to make sure it's rolling smoothly. If you are unsure about an issue with your bicycle please reach out to us and we will absolutely assist you with anything that is not to your liking. Check out our detailed videos: https://www.poseidonbike.com/pages/user-manual
Register Your Bike: https://www.poseidonbike.com/pages/product-registration
Where is my serial number? You will find it at the bottom of the frame next to the chainring. It should start with PCB_____________
Our Promise: It is our intention and our expectation that your bike arrives ready to ride when you get it. We know that with shipping sometimes an item can be damaged along the way. If you run into any issues with your bike please do not hesitate to reach out to us. Let us know what the problem is that you are having so we can troubleshoot ways to leave you with a positive and fair result. We want you to be happy with your purchase and we want you to know that you have a company here willing to help after your purchase.
What is your warranty? Your frame is covered by a lifetime warranty and all parts are covered by a 1 year warranty for any manufacturing defect. If you encounter a problem please reach out to us first before trying to troubleshoot the matter yourself. We may be able to identify the problem first before any more damage is done. All warranty claims or order issues can be submitted through our form https://www.poseidonbike.com/pages/warranty-claim
What is your Return Policy? Any item on the site can only be returned if it is brand new and unopened. Any accepted return is subject to a 15% restocking fee as well as the return shipping being deducted from your refund. You have a 30 day window to return your product in new condition. After 30 days from when your order was placed it cannot be returned. https://www.poseidonbike.com/pages/return-policy
Cancellations: You have until 9am PST on Monday, Wednesday, and Friday to cancel any order placed the day or night before. All cancellations must be made over the phone. Leave a voicemail if we do not answer. If you order a build-out feature like the thru-axle conversion kit, assembly, or TRP HY/RD installation you have 3 business days to cancel your order with no penalty. After 3 business days you will incur a $60 penalty and a 15% restocking fee. If the bike is on the stand and being worked on it cannot be cancelled under any circumstances.
Can I exchange my item? Exchanges can be accepted only if the item is brand new. If an exchange is accepted the customer will need to cover the outgoing and incoming shipping to receive their new item. You have 30 days from the original purchase date to submit an exchange request.